How will I receive my designs?
Your designs are available for instant download immediately upon purchase in your account. You must be logged into your account to download your designs.

You can download “all formats” OR simply choose from the download buttons which format you’d like to download. Since we offer unlimited downloads, you may come back at a future time to choose another format if you have more than one machine or your format needs change.

Will your designs work on my machine?
While we are unable to give advice on specific machines and software, your machine should accept one of the formats that we offer. We provide our designs in all major machine formats including art, dst, exp, hus, jef, pcs, pes, sew, vip, vp3 and xxx.

Why doesn’t my embroidery design match the color chart sequence?
Some embroidery software programs, such as Premier+, have an automatic feature checked by default to “color sort” your designs.

Are your designs manually digitized?
YES! All of our designs are manually digitized. Great care is taken in state of the art software to precisely digitize each design with accuracy, minimization of unnecessary jump stitches, and proper settings to ensure a delightful stitch out for you.

Are your designs test stitched?
YES! Absolutely. Every single design has been thoroughly tested by our and stitched repeatedly until they are satisfactory for release.

In the very rare event that you have any issues, it is most likely This is often due to stabilizing, materials, or machine tension.

Can I resize your designs?
You may resize our designs in your embroidery editing software, but we do not recommend resizing more than 10-20% in either way in order to maintain the integrity of the design. We are UNABLE to do any custom resizing. Please note that if you choose to resize our designs, you do so at your own risk. We only guarantee the quality of the designs in the sizes we provide and test.

Do you offer refunds or exchanges?
I’m sorry, NO. Due to the electronic nature of our product and it’s ability to be reproduced, there are NO refunds or exchanges.

We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase.

It is the customer’s responsibility to know and understand their hoop capabilities and sewing field. Thank you!